Frequently Asked Questions
What is the Opsilon experience?
We offer free testing of our handpans in Süßen. As a manufacturer of handpans from Germany, we offer this service to anyone who is interested. This means that you can compare the instruments on site yourself and find the right one for you. The free trial is a special service, as is our 5-year voice guarantee! We are the only handpan manufacturer to offer such a comprehensive guarantee.
Which handpan does Kate Stone play?
Kate Stone plays Opsilon handpans. She often plays the scale D minor or Pygmy. You can listen to her on her YouTube channel: https://www.youtube.com/@kate.handpan
How can I order an Opsilon?
There are several ways to order or purchase an Opsilon handpan. Below you will find out what options are available and explain the steps.
1) Order via online shop
Click on the “Shop” tab in our menu
For example, click on “Handpan Bundle” in the drop-down menu.
Select and click one of the instrument options. In this example “Opsilon handpan package D Minor 13 with PU zipper case”.
Click on the style you want. Example: Blue
Choose the color of the hard case. Example: grey
Select “Add to Cart”.
Click “Check Out” in the pop-up window.
Enter your delivery address or select pickup. And click on “Continue to payment”.
Select your preferred payment method and click “Check Order”.
After you have checked the order and everything is correct, click on “… pay”.
Attention We charge a deposit of 10% of the purchasing price in advance for special scales. This is non-refundable and compensates for the material costs incurred. In the event of a return at the customer’s request, a fee of 10% of the purchasing price will also be retained for all handpans made to order (not for immediate purchase).
2) Order via e-mail or contact form
Send us an email with the subject “Order Opsilon” to [email protected]. Please name your desired scale with all notes. When shipping, also state your address. After your order has been accepted, you will receive a confirmation email and will be placed on the waiting list. We try everything to finish your instrument in the appropriate waiting time. For custom-made products, we will start production as soon as the deposit of 10% of the purchasing price has been paid.
Alternatively you can use the contact form. You can find it here: contact form
Order via E-Mail
What materials is the Opsilon made of?
The Opsilon Handpan is made of 1mm thick steel that is nitrided under exact parameters. The instrument is covered by a ceramic layer to protect it from rust and erosion.
The “Ember Steel” Handpan is made of stainless steel.
Who makes the Opsilon?
What are these “marks” on my instrument?
During the nitriding of the instrument, there may be some marks on the instrument that do not affect the quality. However, removing these marks can damage the instrument, as polishing also removes the nitriding and we would remove our protection against rust.
Any attempted “repair” on your own will void the warranty.
In which country is the Opsilon manufactured?
How much does a handpan cost?
Using the payment method “Klarna” – Which countries are accepted?
Why is there a waiting list for the Opsilon?
What are the dimensions of the Opsilon?
Can I order any scale for the Opsilon?
Lowest note: F#2
Highest note: F6
Choose a standard scale or create your own. For examples of scales for the Opsilon, check out our video scales directly on our website, or visit our YouTube channel: https://www.youtube.com/channel/UC5O3cVKau3UyPT4ZuyRsGBA.
Is there a hard case to transport the Handpan?
Can the Opsilon really be sent safely by post?
What shipping carrier do you use?
All products on the Opsilon store are shipped either with DHL or UPS – fast and carbon neutral.
Can the Opsilon be repaired in the event of damage?
Why do we give you a guarantee?
Can I have my Opsilon tuned by you?
Retuning your Opsilon
The instrument can stay in tune for years if played and cared for “correctly”, as the material is very robust. However, it can happen that the instrument gradually becomes out of tune over time. With us you have the possibility to have the instrument tuned free of charge, as long as you have a valid guarantee. Please be careful, when buying a second-hand product, always ask for the guarantee slip.
I bought an (Opsilon) handpan on the second-hand market, it has rusty spots, what can I do?
How can I take care of my Opsilon?
Protection against environmental Influences
Cleaning and Care
Additional Tips
Travel: When traveling with your instrument, be careful not to leave it in your case all the time, especially in humid climates. Care should be taken to ensure air circulation and to check whether the case has become damp on the inside.